Privacy Policy

How we collect, use, and protect your information

Last Updated: February 21, 2026

Introduction

SolarClean Sydney ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solarcleansydney.com.au, use our services, or interact with us through social media platforms including Facebook and Instagram.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide to Us

We collect information that you voluntarily provide to us when you:

  • Fill out a contact form on our website
  • Submit a quote request
  • Call or email us
  • Complete a lead form on Facebook or Instagram
  • Book a service with us
  • Sign up for our newsletter or promotional communications

This information may include:

  • Name
  • Email address
  • Phone number
  • Physical address or suburb
  • Details about your solar panel system
  • Number of solar panels
  • Roof type and access information
  • Preferred service date and time
  • Any other information you choose to provide

Information Collected Through Facebook and Instagram Lead Ads

When you submit a lead form through our Facebook or Instagram advertisements, we collect:

  • Information you provide in the lead form (name, email, phone number, suburb)
  • Information from your Facebook profile that you authorize us to access (such as your name and profile picture)
  • Facebook User ID (which we use only for advertising purposes)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Click data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

We use cookies for:

  • Understanding user behavior and improving our website
  • Remembering your preferences
  • Analyzing website traffic through Google Analytics
  • Retargeting advertising through Facebook Pixel and other platforms

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our services: Process quote requests, schedule appointments, and deliver solar panel cleaning services
  • To communicate with you: Respond to inquiries, send service confirmations, provide updates about your booking
  • To send marketing communications: Send newsletters, promotional offers, and information about our services (you can opt out at any time)
  • To improve our services: Analyze usage patterns, gather feedback, and enhance our website and services
  • To comply with legal obligations: Fulfill tax, accounting, and legal requirements
  • For advertising purposes: Create custom audiences on Facebook and Instagram, measure ad performance, and show you relevant advertisements
  • To protect our business: Prevent fraud, maintain security, and enforce our terms of service

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Email service providers (for sending communications)
  • Website hosting providers
  • Payment processors
  • Customer relationship management (CRM) platforms
  • Analytics providers (Google Analytics)
  • Advertising platforms (Facebook, Instagram, Google Ads)

Social Media Platforms

When you interact with our Facebook or Instagram lead ads, information may be shared with Meta (Facebook's parent company) in accordance with their data policies. We use Facebook's Custom Audiences and Lookalike Audiences features, which may involve sharing hashed email addresses or phone numbers.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Specifically:

  • Customer service records are retained for 7 years for tax and accounting purposes
  • Marketing communications data is retained until you unsubscribe
  • Website analytics data is retained according to Google Analytics' default settings (26 months)
  • Lead ad data from Facebook/Instagram is retained until you request deletion or we no longer need it for business purposes

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can request access to the personal information we hold about you and request corrections to any inaccurate information.

Deletion

You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations to retain records).

Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by:

Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

Facebook/Instagram Ad Preferences

You can manage your ad preferences and opt out of personalized advertising by:

  • Adjusting your ad preferences in your Facebook/Instagram account settings
  • Visiting Facebook's Ad Preferences page
  • Opting out through the Digital Advertising Alliance's opt-out page

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Secure socket layer (SSL) encryption on our website
  • Restricted access to personal information
  • Regular security assessments
  • Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Australian Privacy Principles

As an Australian business, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This includes ensuring that personal information is collected, used, and disclosed in accordance with Australian privacy law.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including the United States (where our service providers such as Google and Facebook are based). These countries may have data protection laws that are different from Australian laws. By using our services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details above. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au

Consent

By using our website, submitting information through our contact forms, completing Facebook or Instagram lead forms, or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.